Shipping Policy
Last updated: September 2026
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States)
We ship via USPS and UPS. Standard Shipping: 5–8 business days. Priority Shipping: 2–3 business days. Express Shipping: 1–2 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or peak seasons.
Sea Moss — Special Handling
Porter's Sea Moss is a perishable product and ships with cold packs to maintain freshness. Sea moss orders are shipped Monday through Wednesday only to avoid weekend transit delays that could affect product quality. Orders placed Thursday–Sunday will be held and shipped the following Monday. Please refrigerate your sea moss immediately upon arrival.
International Shipping
We currently ship within the United States only. International shipping is not available at this time. Please check back — we hope to expand in the future.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number on the carrier's website to monitor your delivery.
Lost or Stolen Packages
If your tracking shows delivered but you have not received your package, please first check with neighbors and your building's mail area. If the package is still missing, contact us at [email protected] within 7 days of the marked delivery date and we will work with the carrier to resolve the issue.
Contact Us
Questions about your shipment? Email us at [email protected] with your order number.