Return & Refund Policy
Last updated: September 22, 2026
At Educating Me, we want you to be satisfied with your purchase. Because we offer personal-care, wellness, food-related, and handcrafted products, certain items cannot be returned once opened or used for health, safety, and quality reasons.
Returns
Eligible unused and unopened merchandise may be returned within 14 days of delivery. To qualify for a return, the product must be unused, unopened, and in its original condition and packaging. Proof of purchase or order information may be required. Customers should contact Educating Me before returning an item so return instructions can be provided. Do not send a return without first contacting us.
Non-Returnable Items
For health, safety, sanitation, and quality-control reasons, we generally cannot accept returns of: opened or used hair-care, beauty, or personal-care products; opened herbal teas or other consumable products; sea moss gel or other perishable/refrigerated products; products with broken seals or altered packaging; personalized or custom-made products; digital products or downloads; or gift cards. Books and other nonperishable merchandise may be eligible for return when unused and in their original condition.
Sea Moss & Perishable Products
Because sea moss gel and certain wellness products are perishable, all sales of perishable products are final unless the item arrives damaged, spoiled, defective, or incorrect. Customers are responsible for following all storage and refrigeration instructions provided with the product.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If an item arrives damaged, defective, leaking, spoiled, or different from what you ordered, contact Educating Me as soon as possible, preferably within 48 hours of delivery. Please provide your name and order number, a description of the problem, and clear photographs of the product and packaging when applicable. After reviewing the issue, Educating Me may offer an appropriate replacement, store credit, or refund, depending on the circumstances.
Refunds
When a return is approved, we will notify you after the returned item has been received and inspected. Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution. Original shipping charges are generally non-refundable unless the refund results from an error by Educating Me or an eligible damaged, defective, or incorrect order.
Return Shipping
Unless an item was damaged, defective, or sent incorrectly by Educating Me, customers are responsible for return shipping costs. We recommend using a trackable shipping method when returning merchandise. Educating Me cannot guarantee receipt of returned packages that cannot be tracked.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to cancel an order before it is prepared or shipped. Once an order has been processed, prepared, or shipped, cancellation may no longer be possible.
Sale & Promotional Items
Unless otherwise stated at the time of purchase, clearance, final-sale, event-special, or specially discounted merchandise may be final sale. If a promotional item arrives damaged, defective, or incorrect, please contact us so we can review the issue.
Contact Us
Questions about a return, damaged product, refund, or order should be directed to Educating Me customer support through the Contact page at EducatingMe.org. Please include your name, order number, and a brief description of your request so we can assist you.